Contact Us
Got a question about a bonus code, spotted something out of date, or want to flag an issue with one of the reviews on jcpnwa.com? This page covers the ways to reach us and what we can actually help with.
How to reach us
The quickest route is email at [email protected]. We read every message and aim to reply within a couple of business days, though it can take longer during busy periods. Please include the name of the operator you're asking about (for example CoinPoker, Bovada, or Ignition) and, if it's about a bonus code, the exact code you tried and what happened when you used it — that lets us check it against the operator's current terms much faster than a general enquiry.
What we can help with
- Corrections or updates to a review — bonus terms, rake structures, or software details that have changed
- Reports that a promo code or bonus code listed on the site is no longer working
- General feedback on how our reviews and comparisons could be more useful
- Questions about how we rank and assess the poker sites and casinos we cover
What we can't help with
We're an independent review and comparison site, not CoinPoker or any of the other operators listed on jcpnwa.com. That means we can't access your player account, process a deposit or withdrawal, resolve a dispute over a hand or a payout, or complete identity verification on your behalf. For anything account-specific — a delayed withdrawal, a KYC query, or a bonus that hasn't cleared as expected — you'll need to go directly to the operator's own customer support team through your account.
We also can't give personal financial, tax, or legal advice. If you have questions about how crypto winnings or deposits might affect your tax position, or whether playing on a given site is permitted where you live, speak to a qualified professional and check your own state's rules — poker's legal status varies across the US and we're not in a position to confirm your local position for you.
Before you get in touch about a bonus code
A few checks save everyone time:
- Confirm the code hasn't expired — offers and codes are refreshed periodically and old ones stop working without notice
- Check you meet the basic eligibility for the offer, including any minimum deposit and the age requirement
- Read the clearing conditions on the operator's own promotions page, since these can change independently of what's listed here
If a code still isn't working after that, let us know and we'll look into it.
A word on responsible play
If your message touches on struggling to stick to a budget, chasing losses, or feeling like poker or crypto trading is becoming a source of stress rather than entertainment, please treat that as a priority over anything else on this site. Our responsible gambling page has tools and support options, and the National Problem Gambling Helpline (1-800-GAMBLER) is available if you'd rather talk to someone directly. Play is intended for adults aged 18 or over (21 in some states), and no game of poker — however skill-based — guarantees a profit.
Other useful pages
For more on who runs jcpnwa.com and how we put reviews together, see our About Us page. Our full site terms are set out in the Terms and Conditions.